Terms & Conditions
Our Terms and Conditions were last updated on 24th June 2025.
Acknowledgment
Welcome to the Juice JOE Portal accessible from joe.juicecd.com (“Website”).
The Website is operated by Juice Creative Design Limited (“we”, “us”, “our”) in accordance with an agreement between us and our client with whom we have an agreement for the provision of services, pursuant to which we grant a licence to use this Website (the “Client”). These are the Terms and Conditions governing the use of the Website and the agreement that operates between You (being an individual employee or freelancer of the Client) and us. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Website.
Your access to and use of the Website is subject to these Terms and Conditions, as well as our Privacy Policy and Cookie Policy. These Terms and Conditions apply to all visitors, users and others who access or use the Website.
By accessing or using the Website You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Website.
Our Terms & Conditions
Please ensure that You have read and understood our Terms and Conditions, our Privacy Policy and Cookie Policy.
From time to time, we may vary our Terms and Conditions. The revised Terms and Conditions will be available on our Website. Please check back regularly to ensure You are aware of any variations we may make. If You continue to use our Website after we make any changes, You will be deemed to have accepted any variations to our Terms and Conditions. If You do not agree to such variations, we ask You not to use our Website. These Terms and Conditions were last updated on the date stated at the top of this page.
You represent that you are over the age of 18. We do not permit those under 18 to use the Website.
Your Privacy & Cookies
Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using the Website.
Our Website also uses cookies and similar technologies. Some of these are necessary for the operation of our Website, some provide specific features and functionality and others are used to collect information to help us analyse how our Website is used.
Please see our Cookie Policy for more details of how we use cookies and similar technologies.
Accuracy and Availability of our Website
We do our best to make sure that our Website is accurate, up-to-date and free from bugs, but we cannot promise that it will be, and You are responsible for putting in place Your own internet security and safety measures.
Our Website is provided free of charge and has not been developed to meet Your specific requirements. We cannot promise that it will be fit or suitable for Your specific purposes.
Access to our Website is permitted on a temporary basis and we reserve the right to suspend or terminate access to any part of it at any time without notice.
We update our Website regularly and reserve the right to add, remove and otherwise change the Website and/or its content at any time without notice.
Access to our Website
You are responsible for making all arrangements necessary to access our Website (and for any costs of doing so). In particular, You are responsible for ensuring that Your computer and/or portable device is compatible with our Website.
Our Website is intended for use only by those who can access it from within the United Kingdom. If You choose to access our Website from locations outside the United Kingdom, You are responsible for compliance with local laws.
When using our Website, we ask that You observe the following rules:
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You are not permitted to use, or cause others to use, any automated system or software to extract content or data from our Website for commercial purposes except where You or any applicable third party has entered into a written agreement with us that permits such activity;
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You agree not to use our Website for any illegal or unauthorised purpose and You agree to comply with all laws and regulations applicable to Your use of our Website, including copyright and other intellectual property laws;
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You must not attempt to restrict another user of our Website from using or enjoying our Website and You must not encourage others to breach our Terms and Conditions;
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You must not interfere with our Website or any servers or networks connected to our Website, including by transmitting any worms, viruses, malware, spyware or any other code of a destructive, malicious or disruptive You must not inject content or code or otherwise alter or interfere with the way any page of our Website is rendered or displayed in a user’s browser or device;
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You must not change, modify or alter our Website or change, modify or alter another website so as to inaccurately imply an association with our Website or with us; and
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You must not access our Website via a means we have not authorised in writing in advance, including automated devices, scripts, bots, spiders, crawlers or scrapers (except for standard search engine technologies).
If You breach any of our Terms and Conditions, or any of the other terms and policies referred to in our Terms and Conditions, Your ability to access and use our Website may be terminated by us immediately, where possible by giving written notice to You using the contact details You provide to us.
User Accounts
In order to access and use the Website, you will need to create an account. You will only be able to create an account if you are authorised by the Client to use the Website (an “Authorised User”). We reserve the right to verify whether you are an Authorised User at any time.
When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms and Conditions, which may result in immediate termination of Your account on the Website.
You are responsible for safeguarding the password that You use to access the Website.
You agree not to disclose Your password to any third party. You must notify Us immediately if You have reason to believe that Your account details have been compromised or of any unauthorised use of Your account. If someone other than You uses Your account to access the Website, we are not responsible for any errors or incurred costs associated with such unauthorised use and You acknowledge that the Client will be responsible for any costs incurred by such unauthorised use of the Website (including requests placed for Products).
You may not use as a username that is the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than You without appropriate authorisation, or a name that is otherwise o^ensive, vulgar or obscene.
We reserve the right to suspend or terminate Your access to Your account for any reason in our discretion.
User Accounts
In order to access and use the Website, you will need to create an account. You will only be able to create an account if you are authorised by the Client to use the Website (an “Authorised User”). We reserve the right to verify whether you are an Authorised User at any time.
When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms and Conditions, which may result in immediate termination of Your account on the Website.
You are responsible for safeguarding the password that You use to access the Website.
You agree not to disclose Your password to any third party. You must notify Us immediately if You have reason to believe that Your account details have been compromised or of any unauthorised use of Your account. If someone other than You uses Your account to access the Website, we are not responsible for any errors or incurred costs associated with such unauthorised use and You acknowledge that the Client will be responsible for any costs incurred by such unauthorised use of the Website (including requests placed for Products).
You may not use as a username that is the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than You without appropriate authorisation, or a name that is otherwise offensive, vulgar or obscene.
We reserve the right to suspend or terminate Your access to Your account for any reason in our discretion.
Uploading Content to the Website
You may be required to upload materials to our Website (“Your Content”). If You choose to upload materials, You must ensure that Your Content complies with our Acceptable Content Guidelines below.
Acceptable Content Guidelines
Your Content must not:
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contain any material which is or may reasonably be considered to be threatening, defamatory, obscene, indecent, o^ensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, or in breach of confidence;
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be illegal or infringe the Rights (as defined below) of any third party, in any country in the world; and
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be technically harmful (by way of example it must not include any computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
By uploading Your Content to the Website, You hereby grant us and our designees an irrevocable non-exclusive licence (which is unlimited in time) to view and use Your Content without restriction.
We make no guarantee that Your Content will be kept on the Website for any length of time, and we reserve the right to remove Your Content as we see fit. You are urged to keep back-up copies of any of Your Content submitted to us. The Website should not be used as Your primary method to store or curate copies of Your images, videos or text, as Your Content may be removed.
Requesting Products
Through the Website, You are able to make a request for the creation of a point-of-sale display item using the Client toolkits (“Product”). By requesting a Product through the Website, You warrant that You are authorised to bind the Client to the purchase of that Product, and to pay the purchase price of that Product including any additional fees incurred through Your use of the Website, including but not limited to any costs relating to amendments to approved Products. You agree that each Product request is subject to the following:
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Each request for a Product includes 2 sets of minimal amendments, any further amendments after this will incur additional charges, which will be notified to You before the work is undertaken.
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If for any reason we require information or details in order to create the Product, our turnaround time may be a^ected by your response
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Once a request has been accepted and had “preflight approval” on the portal, the standard turnaround time for first version artwork is 2 – 3 business days, and the standard turnaround time for a first version video is 3 – 5 business Please note these timeframes are estimates only and subject to change based on the specific requirements of the request.
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Standard working hours are 30am to 5pm Monday to Friday.
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Latest time to submit a 24hr brief is 30pm on a working day and will be available for 1.30pm on the next working day.
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Our response time for accepting new requests will be up to 4 hours on submission of the request, with a cut o^ time of Any requests made after 5pm will be treated as being made at 9:30am on the next working day.
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Any errors in uploading specs and dimensions lies with the uploader, and any resubmitted specifications will incur a rework fee which will be notified to You before the work is undertaken.
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All internal approvals from the Client need to be obtained by You before final sign o^ on the portal.
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Any amendments requested after final sign o^ by You will incur additional These fees will be notified to You before the work is undertaken.
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Non-material amendments will be made based on a standard turnaround time of 1 – 3 business days and will depend on a number of factors, including the number of items that need amending and the type of amendments that are requested. If we consider that an amendment request is material, we will notify You of this and di^erent turnaround times will
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It is Your responsibility to obtain approval from the Client for any costs incurred through Your use of the
Your Information
If You wish to make a request for a Product, You may be asked to supply certain information relevant to that request including, without limitation, Your name, Your email, Your phone number.
Cancellation
We reserve the right to refuse or cancel a request made through the Website at any time for certain reasons, including but not limited to:
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errors in the description or prices of a Product(s); and
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factual errors or discrepancies in Your
If we refuse or cancel a request, we will notify You of this via email using the contact details you provide to us.
Any Products You order can only be cancelled by You within 3 hours of submission of the request.
Payments
Payment for Products, including any amendments, requested through the Website will be made by the Client by being allocated to a framework order number that has been approved by the Client. It is Your responsibility to ensure You allocate Your order to the correct framework order and once submitted this cannot be amended.
Intellectual Property
The Website and its original content (excluding Your Content), features and functionality (“Assets”) are protected by certain rights, including registered and unregistered intellectual property rights (“Rights”). The Assets belong either to us or to our licensors. We and our licensors expressly reserve all Rights in and to our Assets.
You acknowledge that, as between You and us, the Rights in the Products shall belong either to us or to our licensors. Any transfer of Rights in the Products shall be set out in a separate agreement between us and the Client.
Nothing in these Terms and Conditions grants You any legal rights in our Website or its contents other than as necessary to enable You to access and use our Website in accordance with these Terms and Conditions. Our Assets may not be used in connection with any product or service without our prior written consent.
Liability
We will not be liable for any loss that is not caused by us or that was caused by any event or circumstance beyond our reasonable control.
Any use by You of the Website or its contents in a manner not expressly permitted by our Terms and Conditions may mean that You are infringing our Rights and/or the Rights of our licensors. We and our licensors reserve all rights and remedies available in respect of any such infringement.
General provisions & applicable law
You may not assign, sub-license or otherwise transfer any rights under our Terms and Conditions.
If any provision of our Terms and Conditions is found to be invalid for any reason, the invalidity of that provision will not affect the remaining provisions of our Terms and Conditions, which will remain in full force and effect.
If we fail to exercise any right or remedy under our Terms and Conditions, our failure does not constitute a waiver of that right or remedy. Any waiver must be in writing and signed by us.
The laws of England and Wales will apply to our Terms and Conditions and your use of our Website. The courts of England and Wales will have exclusive jurisdiction over any claim relating to our Website or our Terms and Conditions.